App Support

Help and Support for using the TNZ Coaching App delivered and made by Clubspark 

For additional app support email

tnzsupport@clubspark.com

Download the App

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BASICS

You will need to login to use the app, as coaching sessions linked to you will appear. 

Use your Clubspark account details to login, if you need to reset the password you will need to do so via your venue's login page via your web browser. 

 

Your venue will need to have sessions and coaching courses available in order to view the sessions. 


If the venue is running sessions and have allocated you as the coach, the administrator at your venue will need to add you as a Coach Register Administrator.

Administrators: Learn how to do this here

MANAGE SESSIONS

View this guide to check-in attendees while on court. 

 

Coaches can email their attendees in the app if they wish to update, remind or inform of meeting spots etc.. 

View how to email your attendees 

If a session needs to be cancelled, you can do this in the app

 

FOR VENUE ADMINS

To add a course in an existing Category 

View Guide

Add a session into an existing course 

View Guide Here 

You as the administrator at your venue will need to add your coach as a minimum Coach Register Administrator.

If you have any roles such as: 

Super administrator
Administrator 
Add-ons administrator
Booking administrator
Booking sheet administrator
Coaching administrator
You will be able to see the sessions as well, if you want to provide your coach with minimum controls except managing their own allocated sessions then set this to Coach Register Administrator.

This will allow them to see their sessions on the app.

Learn how to do this here

All Coaches will be able to view the schedule of courses the venue is running HOWEVER if they are not the allocated coach running the session then they will be unable to view the details of the participants or do check-ins.