Padlock 2E

HELLO!

Welcome to the Padlock 2E resource hub. This page provides a central location for guides, templates, troubleshooting information, support options, marketing resources, communications tools and booking module documentation to help you get the most from your Padlock 2E. Whether you are setting up new functionality, resolving an issue, or looking for best practice resources, you'll find the key information and support links you need in one place.

Setup

If you haven't already done so, get your Padlock 2E setup and connected to Clubspark within 20 minutes by following the instructions provided on our step by step guide

Access Setup Guide

Communicating with your members

The key to ensuring a smooth onboarding for adopting Book a Court is a communication plan. Letting your members know about the changes in advanced ensures there is plenty of education on how this system works for members, the tools in here allows you use templates and ideas on how you can communicate these.

Access Tools

Clubspark Booking Module

Learn more about the module that contains all the booking details, set court hire prices, block out courts and ideas to create a instruction page

Access Tools

Marketing Materials

This toolkit provides templates and ideas on how you can promote BookACourt at your club, downloadable and editable fence banners allow you to get them printed and be placed for maximum visbalility!

Access Toolkit

Troubleshooting

Common guides to help you with troubleshooting the Padlock 2E

Access Troubleshooting Guide

PADLOCK 2E Support

If you are requiring support with the lock, troubleshoot with the Igloo home Support first

Submit a ticket to the Igloohome support desk

Submit a Ticket

*Note: Link will redirect to Igloohome Support and is not operated under Tennis New Zealand.

Warranties

All locks come with a 12-month warranty from the date the lock was first paired to your phone, if you are needing a replacement, please reach out to IOT LOCKS and submit a form,