Report Concerns or Make A Complaint

If an individual is in immediate danger, please contact the Police on 111.

Report a safeguarding concern or incident here

Make a Tennis Participant Protection Policy Complaint here

Make a general complaint about Tennis NZ here

If you believe a child or vulnerable adult is in immediate danger or in a life-threatening situation, contact the Police immediately on 111.

  • We will treat any allegation of abuse or neglect promptly, seriously and with a high degree of sensitivity.

  • All people working with an NZTE in a paid or unpaid capacity have a duty to report any concerns to the appropriate authorities, following the steps outlined below.

Step 1: Receive the allegation

  • If a child or vulnerable adult raises with you an allegation of abuse or neglect that relates to them or to another child/vulnerable adult, it is important that you listen, stay calm and be supportive.



Make sure you are clear about what the child/vulnerable adult has told you

Do not challenge or undermine the child or vulnerable adult

Reassure the child or vulnerable adult that what has occurred is not their fault

Do not seek detailed information, ask leading questions or offer an opinion

Explain that other people may need to be told in order to stop what is happening

Do not discuss the details with any person other than those detailed in these procedures.

Promptly and accurately record the discussion

in writing

Do not contact the alleged offender.

Step 2: Report the allegation

  • Immediately report any allegation of abuse or neglect, or any situation involving a child or vulnerable adult at risk of harm, to the police and/or the relevant child protection agency. You may need to make a report to both.
  • Contact the relevant child protection agency or police for advice if there is any doubt about whether the allegation should be reported.
  • If the allegation involves a person to whom the Tennis Participant Protection Policy applies, then also report the allegation to a Protection Information Officer (if not already involved in the process) so that they can manage the situation.
  • A concern/incident form can be found here

Step 3: Protect the child and manage the situation

  • A Member Protection Information Officer will assess the immediate risks to the child/vulnerable adult and engage with appropriate individuals responsible for governance and administration of relevant NZTEs to enable interim steps to ensure the child/vulnerable adult’s safety and the safety of any others. This may include the NZTE redeploying the alleged respondent to a position where there is no unsupervised contact with children, supervising the alleged respondent or removing/suspending him or her until any investigations have been concluded. Legal advice should be sought before any interim steps are made if the person is in paid employment with an NZTE.
  • The Member Protection Information Officer will consider what services may be most appropriate to support the child or vulnerable adult and their parent/s or guardian/s.
  • The Member Protection Information Officer will consider what support services may be appropriate for the alleged respondent.
  • The Member Protection Information Officer will support relevant NZTEs to put in place measures to protect the child or vulnerable adult and the alleged respondent from possible victimisation and gossip.

Step 4: Take internal action

  • Different investigations could be undertaken to examine allegations that are made against a person to whom this policy applies, including:
    • a criminal investigation (conducted by the police)
    • a child protection investigation (conducted by the relevant child protection agency)
    • a disciplinary or misconduct enquiry/investigation (conducted by Tennis New Zealand or an NZTE).
  • Regardless of the findings of the police and/or child protection agency investigations, the NZTE will assess the allegations to decide whether the alleged respondent should return to his or her position, be dismissed, be banned, or face any other disciplinary action.
  • A Member Protection Information Officer of the NZTE will consider all information relevant to the matter - including any findings made by the police, the child protection authority, and/or court - and then recommend actions and the rationale for those actions, which the NZTE will then progress to a natural resolution.
  • If disciplinary action or any formal resolution is recommended, the NZTE will follow the procedures set out in the Tennis Participant Protection Policy.
  • The NZTE will provide the relevant government agency with a report of any disciplinary action taken, where this is required.

All people working for an NZTE in a paid or unpaid capacity have a duty to report any concerns relating to the safety of a child or vulnerable person to the appropriate authorities.

It is important to note that it is unlikely a child or vulnerable person will be able to make a complaint themselves so the procedure will most often be followed by either a parent, support person or a nominated safeguarding officer.

Any person may make a complaint about a person to whom the Tennis Participant Protection Policy (TPPP) applies if they consider that a person has, or may have, breached any part of the policy. 

Any complaint relating to children or vulnerable people can be made in any format, but once received, will be refined using the Concern or Incident Report Form so it is encouraged that this form is used for the initial complaint where possible. 

The complaint is to be forwarded to a Member Protection Information Officer (MPIO).  This could be someone designated to safeguarding within the club, regional organisation, or at Tennis NZ.

Complaints will be progressed by the MPIO in accordance with the TPPP, with the MPIO engaging with relevant NZTEs as appropriate. 

Full details of the Complaints, Hearings and Appeals process can be found in Part IV of the TPPP (pages 22-31)


If you believe a child or vulnerable adult is in immediate danger, call 111

Oranaga Tamariki (Ministry for Children)

If you’re worried about a child and want to make a referral or report of concern, call freephone 0508 326 459 (lines open 24/7) or email

Hours: from 5.00pm to 8.00am Monday to Friday, weekends and public holidays, social workers will only assess emergency situations. But you are encouraged to call if you’re unsure.

If your enquiry is not about a child but relates to the Oranga Tamariki organisation e.g. policy, procedures, finance, training etc. you can still call our main line 0508 326 459 or email


You can contact Netsafe for free and confidential help or advice about online challenges like bullying, abuse, scams, security and other online issues.

Freephone: 0508 NETSAFE (0508 638 723)

Email: Complete an online contact form Text “Netsafe” to 4282

Netsafe’s contact centre is available to help from 8.00am - 8.00pm Monday to Friday and 9.00am to 5.00pm on weekends.

Parent Help

The Child Abuse Prevention Parent Helpline is the only nationwide parenting helpline in New Zealand that is available seven days a week. They have no time limit on calls and their friendly telephone support workers are able to offer not only immediate help but also information, referral, and on-going support to those affected by child abuse, concerned about the welfare of a child or needing family or parenting support.

Call 0800 568 856.


Other organisations providing training and advice include:

Child Matters

National Office

Postal Address: PO Box 679, Hamilton 3240

Physical Address: 480 Anglesea Street, Hamilton 3204

General Enquiries: Phone: 07 838 3370

Fax: 07 838 9950


Safeguarding Children


Address: 18 Nile Street, Nelson 7010

Phone: 027 772 4469

Sport New Zealand